Customer Service for Readers - FAQs
- How do I subscribe?
- For how long can I subscribe?
- Where exactly do you deliver?
- How much is the delivery charge?
- Do I have to pay the full subscription rate at one time?
- What are the modes of payment?
- How long do I wait before my first copy arrives?
- When should I expect my issue every month?
- At what point should I call or email you to follow up?
- Why didn't I get my February issue?
- How do I change my delivery address?
- What if the magazine is lost in transit?
- Do you offer special discounts for bulk subscriptions?
- How can I order back issues of your magazines?
There are four ways to subscribe:
- Web. Go to our Subscription Page for online processing.
- Phone. Call us at (02) 451-8888 local 1086-1087
- Walk-in. Visit us at 7th floor Cybergate Tower 3, Pioneer Street, Mandaluyong City.
- E-Mail/Fax. Download the Subscription Form below. Fill it out and send it back to us at subscriptions@summitmedia.com.ph or fax at (02) 398-8035.
- For Metro Manila Subscribers:
- Download subscription form in Microsoft Word format
- Download subscription form in Adobe Acrobat format
- For Provincial Subscribers:
- For international subscribers (USA / Canada / Western Europe / Middle East / Asia):
For inquiries, please get in touch with Ulyssis Javier at (02) 689-1025 or (02) 451-8888 loc. 1092 or via email at intldistribution@summitmedia.com.ph.
How long is the validity of my subscription?
For local subscriptions, we offer subscriptions for 3 months, 6 months, 1 year, and 2 years. For international subscriptions: We only offer subscriptions for 1 year.See the complete list of cities and countries where we deliver.
How much is the delivery charge?
Deliveries to Metro Manila, CAMANAVA, Antipolo City, and Rizal in towns of Angono, Cainta, San Mateo, and Taytay are free of charge. However, for areas outside those mentioned above, delivery charges shall apply. The subscription rates are inclusive of delivery charges.
Do I have to pay the full subscription rate at one time?
Subscription must be paid in full including delivery and gift subscription charges, if applicable, before we process your order.What are the modes of payment?
The easiest way to pay for your subscription is through our online, secure payment facility. Subscribe online now.Here are other ways to pay:
For local subscriptions:
You can pay through cash, check, bank deposit, or credit card.
To pay directly here in our office, visit us at:
7th floor Robinsons Cybergate Tower 3,
Robinsons Pioneer Complex, Pioneer St.
Mandaluyong City 1550
For international subscriptions:
We accept Visa or Mastercard.
How long do I wait before my first copy arrives?
For local subscriptions:
For paid subscription orders received on the 1st to 7th of the month, magazine deliveries will start the next month. Otherwise, deliveries will start 2 months after.
For international subscriptions:
For next month's issue, order and payment must be received on or before the 5th of the current month.
When should I expect my issue every month?
The release dates of magazines vary. Some magazines are released as early as one week before the issue month, while others are released on the second week of the issue month.At what point should I call or email you to follow up?
You may check on the delivery status of your subscription anytime.For local subscriptions:
Direct line: (02) 451-8888 local 1086-1087
Telefax: (02) 398-8035
Email: subscriptions@summitmedia.com.ph
For international subscriptions:
Direct line: (02) 689-1025 or (02) 451-8888 local 1092
Telefax: (02) 398-8035
Email: intldistribution@summitmedia.com.ph
Why didn't I get my February issue?
Some Summit titles have a combined issue for January and February. This issue will be delivered on the month of January. These titles are Preview, Candy, Town & Country, Top Gear, Smart Parenting, Good Housekeeping, Real Living, Disney's Princess, Entrepreneur, Yummy, and Women’s Health.Don’t worry though. You will still receive the total number of issues of your subscribed magazine.
How do I change my delivery address?
Subscriber may notify us via email at subscriptions@summitmedia.com.ph . Request should be done on or before the 7th of the month for any changes to take effect on the next issue month. Subscriber will be required to pay the corresponding delivery charge if the delivery address is a transfer from an area where our delivery service is free to an area outside of it. We will not refund delivery charge already collected from the old address even if the new address is located within the areas where our delivery service is free.
What if the magazine is lost in transit?
In the rare event that the goods are lost in transit, please contact us to discuss the matter. You may either request that we refund your payment or that we re-ship your order. In all other cases, refunds will be given at the discretion of the Company.Do you offer special discounts for bulk subscriptions?
For bulk subscriptions and corporate tie-ups, we offer special discounts depending on the volume of subscription orders. For inquiries, you may call Fidel Antonio Medel at (02) 451-8888 local 1088 or email at fidel.medel@summitmedia.com.ph .How can I order back issues of your magazines?
You may inquire at any of our accredited distributors below:- Filbar's at Tel No. (02) 413-9688 or (02) 726-2787
- Visual Mix at Tel. No. (02) 815-2076
- Booksale at Tel. No. (02) 824-0947
